Australia (Privacy Policy)

This AustraliaPrivacy Notice ("Notice") explains how Verifone, Inc. and its direct and indirect parentand subsidiary companies listed here (collectively,"Verifone", "Company”, or “We”),collects and handles your personal information in accordance with its legalobligations, including those under the Australian Privacy Act 1988 (Cth) (“PrivacyAct”) and the Australian Privacy Principles (“APPs”).

If you are a cardholder or consumer who has used one of our terminals ata point of sale and would like information on payment processing, pleasecontact the merchant/retailer directly.

If you have any questions about this Notice, please contact us at: privacy@verifone.com or use a different communication channel as described at the bottom ofthis page.

1.    Scope

This Notice applies to personal information we collect from you (orabout you) in connection with your interaction with Verifone in a businesscontext, including when you engage with us online or offline, and including viawww.verifone.com. This includes when you:

·      Visit or interact with our websites;

·      Complete a form on our websites;

·      Contact us by email, telephone, mail, or other means;

·      Request a quotation, support, downloads, or information;

·      Purchase a product, service, or solution;

·      Create or manage an account;

·      Register or activate a device (e.g., payment terminal);

·      Apply for financing or commercial credit;

·      Register for events, webinars, or services;

·      Subscribe to newsletters, event notices, or information materials;

·      Participate in surveys, webinars, contests, or other promotionalactivities;

The types of personal information we collect may include:

• Work     contact details: such as name, work     address, phone number, mobile phone number, email address, and online     contact details, including but not limited to unique identification and     password for access to our website, mobile applications, and/or social     media features.
• Position     description: such as employer,     title, position held.
• Authentication     data: such as passport, driver’s license, other     governmental identification information, home address and telephone     number, documents that verify address, date of birth, country of domicile,     documents that verify employment, marriage certificate (if you act as a     personal guarantor), and signature authorization.
• Background     check data: such as background check information,     including credit and criminal checks and screening, to the extent required     or permitted by local law.
• Financial     data: such as credit or payment card number, bank account number, billing address.
• Surveillance     data: such as images and voices captured by CCTV     video and audio surveillance equipment installed (to the extent permitted     by local law) onto the business premises of a Verifone entity, if you     visit our business premises.
• Electronic     and voice communications data: such as content,     data, recordings, IP addresses, domain names, and session identification     data relating to business communications with Verifone through all     applicable communication channels, including email, text messages (SMS) you     send to or receive from our customer support numbers, consent/opt-in and     opt-out records (e.g., date/time, method, and content of consent), and     basic messaging metadata (such as timestamps, delivery status, and carrier     information), instant message or chat, transcriptions, telephone     communications, audio or video calls, voice recordings, video recordings,     and presentations hosted by Verifone.

If you choose to participate in one of our online surveys, which weconduct to better understand our customers' needs, we may request additionalcategories of personal information from you.

From time to time, we may receive personal information about you fromthird party sources (including resellers, distributors, banks, credit agencies,risk management service providers, couriers, identify verification, and otherthird parties that sell, service or support Verifone products or solutions),but only where these third parties are legally permitted or required todisclose your personal information to us. The types of information we maycollect from third parties include identifiers and contact details, billinginformation, business history, business registration, and deliverydetails. We use the information we receive from these third parties toprovide the requested product, service, or solution.

2.   Purposes of Collection and Use of Personal Information

In general, we will use the personal information we collect from youonly for the purposes described in this Notice or for similarly compatiblepurposes, or for purposes that we explain to you at the time we collect your personalinformation.

In particular, we will use your personal information for our legitimatebusiness and commercial purposes, including to:

·      Provide the products, services, or solutions you purchase, to carry outthe terms of our agreements with you and to manage our business relationship(e.g., processing and fulfilling orders and transactions);

·      Maintain and service your account (including activating, registering, orupdating products you have purchased from us, e.g., payment terminal);

·      Provide customer service (including sending important notices regardingour terms, conditions, and policies; informing you of upcoming events, updates,news, and the latest product, service, solution, and other offerings where thisis in accordance with your communications preferences);

·      Improve,upgrade, and enhance our service (includingdeveloping new products and services) by,among other things, reviewing customerfeedback, assessing how you use our products and services, monitoring andreviewing call recordings, online chats, and other business activity forquality assurance, training, and compliance purposes, including to improveAI-generated summaries of calls, and testing and validating the effectivenessof products, services and system enhancements.

·      Conduct auditing and due diligence (including credit reference checks, identityverification, and other financial due diligence);

·      Perform accounting, auditing, billing reconciliation, and collection,and other internal business functions;

·      Undertakeinternal research for technological development (including performing data analysis and processing, market andconsumer research, customer satisfaction research, trend analysis, and financialanalysis);

·      Undertakeactivities to verify and maintain the quality and safety of our products, services,and solutions;

·      Detectsecurity incidents and protect against malicious, deceptive, fraudulent, orillegal activity (including protection against fraud and other unlawfulactivity, claims and other liabilities;establishing, exercising, and defending legal rights; complying with our legaland regulatory obligations under applicable law; and maintaining the physicalsecurity of our premises and electronic security);

·      Operate and manage our websites and perform debugging to identify andrepair errors;

·      Develop,train, test, and deploy artificial intelligence models and related tools toprotect our customers from fraud and scams, respond to your enquiries andprovide support (including recording, transcribing, and summarising thoseinteractions, such as via online chat), develop and improve products andservices that better meet our customers’ needs, analyse how our products andservices are used and identify trends in customer behaviour, generate insightsabout how you use and interact with our products and services (which mayinvolve deriving information from your interactions), and communicate with youor your representatives about our products and services, including partners’offerings that may be of interest to you; and

·      Comply with legal and regulatory obligations,not limited to complaint handling.

Sometimes we may also use your information in anonymized,de-identified, or aggregated form that does not enable the identification ofany individual customer to evaluate and improve our offerings, or to share de-identified information with businesses andgovernment.

3.     Direct marketing

From time to time, we may alsouse and disclose your personal information for direct marketing purposes,including to tell you about our products and services or our partners’ productsand services that we think may be of interest and value to you. We will stop ifyou tell us to.

We may contact you by variousmeans, including by mail, telephone, email, SMS, or other electronic means(such as targeted advertising on social media and other media providerplatforms, through our websites, or through our online services).

We may use third-partyproviders to facilitate direct marketing, such as:

• marketing     companies or mail houses that send messages on our behalf; or
• social     media and other media providers who deliver our targeted advertising on     their platforms.

If you do not want to receive marketing andsales materials from us, you also have the right to opt out of marketing communications we send you. Youcan do so by clicking on the “unsubscribe” or “opt-out” link in the marketingcommunication we send you, by sendingyour request to privacy@verifone.com,or by submittinga written request using our contact details listed below. We will comply withyour request within a reasonable period of time after receiving it or withinthe time period required by local law.

We also use third-party web analytics services that may collectinformation such as your IP address, browser type, operating system, deviceidentifier, geographic area, referring URLs, and other technical informationthrough cookies and similar tracking technologies.

Collectingthis information enables us to better understand the visitors who come to ourwebsites, where they come from, and which content on our websites intereststhem. We use this information for internal analytics and to improve the qualityand relevance of our websites for our visitors. Some of this information may becollected using cookies and similar tracking technology. You can set yourbrowser to block cookies, delete previously stored cookies, or alert you aboutthese cookies, but some parts of the site may become inaccessible or notfunction properly.

To make a request to optout of sharing your personal information with third partiesfor advertising purposes, you may view and change your current cookiepreferences by clicking here[SB1] .For more information, see our CookiesPolicy and CookieDeclaration.

4.   Personal Information We Share

We maydisclose your personal information to the following categories of recipients,including for the business purposes described above:

• To the Verifone group of companies, third-party service providers,     and partners who provide data processing services to us or who otherwise     process personal information for purposes that are described in this Notice     or as communicated to you when we collect your personal information. Service     providers and partners include repair or installation services, banks,     helpdesks, anti-fraud services, credit agencies, risk management service     providers, resellers or distributors, debt-collection agencies, couriers,     platform providers, SMS aggregators, and wireless carriers that assist us     in delivering mobile messages, contract manufacturers, and product     suppliers. A list of countries where     Verifone personnel may process such personal information is available here.
• To any competent law enforcement body, regulatory, government     agency, court or other third party where we believe disclosure is     necessary or permitted (i) as a matter of applicable law or regulation,     (ii) to exercise, establish protect, or defend our legal rights or     property, (iii) protect     against any legal liability, or     (v) to protect your vital interests or those of any other person;
• In connection with any proposed purchase, merger, reorganization,     acquisition, dissolution, or liquidation of any part of our business,     provided that we inform the third party that it must use your personal     information only for the purposes disclosed in this Notice; and
• To any other person with your specific     consent to the     disclosure.

5.    Data Security

While nodata security system can fully protect personal information from unauthorizeddata breaches, we have implemented appropriate legal,technical, physical, and organizational security measures in an effort toprevent the loss, misuse, unauthorized access, disclosure, alteration, ordestruction of personal information.

We store hard copy andelectronic records in secure environments and systems, including throughcarefully selected service providers that support our operations.

We keep personalinformation only for as long as reasonably necessary for the purposes for whichit was collected, including to meet business and legal requirements. Whenpersonal information is no longer needed, we take reasonable steps to destroyor de-identify it.

No methodof transmission over the internet or electronic storage is completely secure,and we cannot guarantee absolute security.

6.   Your Rights and Choices

You can contact us torequest access to the personal information we hold about you by completingthe PersonalInformation Rights Request Form.

There is no fee to requestyour information, but we may charge a fee to cover the time we spend gatheringthe information you requested. If there’s a fee, we’ll let you know how much itis likely to be, so you can choose whether to go ahead.

We try to make yourinformation available within 30 days of your request.

In some cases, we mayrefuse access or grant you access only to certain information. For example, wemight not let you see information that involves other people. If we do this, wewill write to you explaining our decision.

Pleasecontact us if your contact details change or if you think we hold incorrect personal information about you. Wherewe agree that the personal informationneeds to be corrected, we will update it. If we do not agree, you canrequest that we document your correction request with the relevant information.

7.    International Personal Information Transfers

Sometimes, wemay send your personal information overseas. Forexample, our website servers are located in the United States, and our third-partyservice providers and affiliates operate worldwide. This means that whenwe collect your personal information, we may process it in any of these locations.A list of countries where Verifone may process your personal information isavailable here.

If we dothis, we ensure that appropriate privacy, data-handling, and securityarrangements are in place to protect your personal information.

8.     Privacy Complaints

If you would like to make a complaint, please submit your complaint inwriting to the contact details below. We will respond to a written complaintwithin 30 days. If you are not satisfied with our response, you may be able to filea complaint with your data protection authority or privacy commissioner in Australia.

9.   Change to the Notice

We may update this Notice from time to time in response to changinglegal, technical, or business developments. You can see when this Notice waslast updated at the top of this page.

10. Contact Details

If you have any questions about this Notice, pleasecontact us by:

Post:

VeriFone, Inc.

251 Little Falls Drive

Wilmington, DE 19808

VeriFone Australia (HAPL) Pty. Ltd.

Sydney:

Level 7, 213 Miller Street

North Sydney,

NSW 2060,

Australia

Tel: +61 2 9464 0000

Fax: +61 2 9464 0001

Melbourne:

Suite 3, Level 1

3 Bristol Street

Essendon Fields, VIC 3041

Australia

Tel: +03 8336 8825

Fax: +61 3 9321 7093

Email our Data ProtectionOfficer at privacy@Verifone.com.

 [SB1]Implement a Java script we have here:CookieDeclaration | Verifone (under the page title)

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