Device-Related Services
Supplemental Terms - Device-Related Services
If purchased for a particular Device, Verifone will provide the Device-related Services described below for such Device. Except as otherwise agreed by Verifone, the Device-related Services below must be purchased at the time of initial Device purchase.
Extended Warranty commences following the end of the applicable standard Warranty Period for the particular Device and extends the standard Warranty Period for the extended Warranty Period purchased.
Refer to Standard Warranty Terms for Verifone Payment Devices for basic warranty information.
Verifone's Buyer Protection Plan ("BPP") is available for multi-lane, countertop and PIN-pad series Devices.
BPP is a service that provides coverage for certain specified damages that are not covered by Verifone's standard warranty. If purchased for a Device, BPP will (a) extend the standard Warranty Period to the period purchased and (b) add coverage for (i) damage caused by unintentional misuse or accident (such as droppage or liquid damage), subject to compliance with Verifone's published guidelines for cleaning its Devices, (ii) damage caused by acts of nature such as floods, fire, or lightning damage, (iii) replacement of worn or scratched cases and keys and scratched or tarnished lenses, in each case subject to Verifone's performance standards.
BPP coverage is limited to no more than 20% of all BPP-covered Devices returned to Verifone during a particular Verifone fiscal quarter. Repairs for BPP-covered Devices returned in excess of such percentage are subject to Verifone's standard per-incident repair fees for the applicable Device. Verifone shall invoice you for such repair fees, plus return freight. If the number of BPP repairs performed by Verifone during a fiscal quarter reaches five percent of all BPP-covered Devices returned during such period, the Parties shall meet and confer to identify potential improvements and practices to reduce the number of returns that require BPP coverage.
Except for the expanded scope of Verifone's warranty coverage as set forth herein, the BPP Services are provided in accordance with, and subject to, the Standard Warranty Terms for Verifone Payment Devices. Repair or replacement of a Device (or any part thereof) under the BPP Services does not extend the Warranty Period or the BPP coverage period for such Device.
Device defects resulting from or caused by (i) malicious or intentional misuse or damage or (ii) your or another third-party provider's products or components are not covered under the BPP Services under any circumstances.
BPP Service must be purchased at the time of initial Device purchase. BPP Service will be provided for the duration of the period purchased (as applicable), which period shall commence from the date on which the Device was shipped by Verifone. If purchased, Buyer Protection Plan Service must be purchased for the entirety of your Device estate.
Priority (rush) repair services and expedited return shipping are not provided with the BPP Services. BPP is not available for mobile or portable series Devices or any Devices used in a mobile or portable capacity.
With Verifone's Priority Exchange Service, a replacement Device will be expedited to your location prior to Verifone receiving the failed Device it is intended to replace. Priority Exchange Services will be provided for the duration of the period purchased (as applicable), which period shall commence from the date on which the Device was shipped by Verifone. Priority Exchange Services must be purchased at the time of initial Device purchase. Verifone's Priority Exchange Service consists of the following services:
Replacement of Device:
Following your creation of an exchange request on Verifone's Premier Portal (or successor portal or such other method as Verifone makes available from time to time), Verifone will initiate the shipment of a replacement Device to your location. Orders logged before 2:00 p.m. CT, Monday through Friday on a business day, will be shipped the same day for next business day delivery. Orders logged at or after 2:00 p.m. CT, Monday through Friday, or on a non-business day, will be shipped by no later than the next business day after the order is received. Verifone-designated holidays are excluded. Verifone will not be liable for any delays in order processing due to inaccurate or incomplete information provided by you. You will be responsible for installing (or having installed) the replacement device.
You may not use the Priority Exchange Services for any purpose other than to return non-functioning devices for repair and/or exchange. Without limiting the generality of the foregoing, you may not use the Priority Exchange Services as a means to deploy new software or change keys. You acknowledge that replacement devices may include cosmetic wear and tear.
Priority Exchange Service is only available in the United States of America, excluding Alaska, Hawaii, and any United States territory.
Return of Non-Functioning Devices:
You are responsible for packaging the non-functioning device in the shipping box sent with the replacement device, displaying the applicable Return Material Authorization (RMA) number on the exterior of such box, and returning the non-functioning device to Verifone, in accordance with the instructions provided with the replacement device. If a device is sent to Verifone without a valid RMA number, Verifone reserves the right to return such device to the sender and charge Verifone's then-standard processing fee.
You shall comply with the following with respect to device accessories:
- You must not return any cables with the non-functioning device.
- You must not return the I/O module with the non-functioning device, unless the module is non-functioning.
- You must not return any power packs with the non-functioning device unless otherwise specified by Verifone for that device model.
- You must return any stylus with the non-functioning device.
- If you fail to return a stylus or power pack as set forth herein, Verifone will be entitled to bill Verifone's then current list price for such accessories.
Failure to Return Non-Functioning Devices:
- In the event a non-functioning device is not returned to Verifone within twenty-five days after the shipment date of the replacement device, Verifone will be entitled to bill you for the device, plus an administration fee, in accordance with Verifone's then current list price.
- If you fail to return at least 90% of non-functioning devices to Verifone as required above ("Return Unit Compliance"), you acknowledge that you may incur a disruption to the Priority Exchange Service including but not limited to Verifone suspending the Priority Exchange Service. Verifone shall incur no liability for any such suspension or disruption of the Priority Exchange Service. For the avoidance of doubt, such suspension or disruption of the Priority Exchange Service may occur regardless of whether your account is current. Furthermore, if your affiliated group companies using the Priority Exchange Service fail to meet the Return Unit Compliance on an aggregate basis, the Priority Exchange Service may be suspended or disrupted for you and/or your affiliated group companies. Should this occur, you can elect to move to (i) a standard exchange model, under which Verifone will ship a replacement device upon receipt of the non-functioning device, or (ii) have Verifone repair the non-functioning device in accordance with the terms of the applicable standard warranty or Buyer Protection Service (if purchased).
Repair of Returned Devices:
- Verifone will own all returned devices and accessories and Verifone will not return to you any failed devices received under the Priority Exchange Services. Verifone will repair returned devices, subject to the terms of the applicable device warranty and if, purchased, Buyer Protection Plan Services, including with respect to charges for out of scope conditions, no trouble found, and other repair-related fees that you are is responsible for under these Terms and Conditions.