Device Management Platform
Introducing VHQ Next Gen. Command and control for every terminal you run. Manage every payment devices from one place
One platform. Boundless Control
Everything your terminal need, one place to do it. Deploy, configure, monitor, and support your entire payment estate from one platform.
Software Management
Update thousands of terminals in hours, not weeks.
Deploy OS patches, payment apps, security fixes, and EMV kernel remotely. Roll out changes in controlled waves with Canary Deployment, testing on a select group before expanding safely across your estate.
Use it for: EMV kernels · OS patches · Security fixes
Parameter Management
Every terminal. Exactly how you need it.
Configure 200+ terminal parameters remotely, from tender types and tip prompts to processor rerouting and security settings. Push changes to your estate in one action, precisely scoped by merchant, region, stores, or device group.
Use it for: Tips · Tender types · Acquirers
Content Management
Turn every terminal screen into a channel you control.
Manage content across your estate remotely, pushing branding, promotions, and campaigns directly to terminal screens. Target specific locations, schedule updates, and keep content current, without touching a device.
Use it for: Promotions · Seasonal offers · Brand content
Health & Estate Monitoring
Manage by exception.
Monitor device health and your entire estate in one view, from connectivity to device status. VHQ surfaces what needs attention so your team can focus on the exceptions and address issues before they affect a transaction.
Use it for: Battery · Connectivity · Tamper
Remote Device Control
See the problem. Fix it remotely.
Remote Device Control gives your help desk a live view of the terminal, so agents can see exactly what’s happening and resolve issues in the same session without relying on on-site staff to diagnose the problem.
Use it for: Screen mirroring · Training
Key Management
Over-the-air key injection and rotation.
Manage cryptographic keys remotely across mixed Verifone hardware with VHQ Key Management, backed by three PCI P2PE v3 certifications. Speed onboarding, simplify compliance, and reduce the physical infrastructure required for key injection.
Use it for: Debit keys · Credit keys
Under the hood
Multi-tenancy
Canary Deployment
See what’s next for VHQ. Coming January 2027.
From staged software rollouts to remote screen mirroring, apps, and conversational insights, get a first look at the next generation of VHQ.
Frequently Asked Questions
VHQ is Verifone's terminal management platform. From one interface, you deploy software, change settings, load encryption keys, monitor device health, and fix issues across your entire estate, all without touching a device. Whether you run a hundred terminals or tens of thousands, it's how you keep them current, secure, and transacting.
Yes. Software and firmware updates go out remotely, in bulk, across your estate. No site visits, no one touching a device.
Canary deployment proves every software and firmware release on a small subset of terminals first. If those terminals stay healthy, the update expands automatically. If something goes wrong, it pauses before it ever reaches your full estate.
Yes. VHQ gives you a live view of every device, its connectivity, software, and health, with alerts that surface what needs attention so problems reach you before merchants notice.
VHQ makes more than 200 terminal settings configurable remotely, and you can apply a change across your whole estate, or scope it precisely to a region, client, or store, in a single action.
VHQ injects cryptographic keys over the air, with no physical facility or site visit required. The root key is established once through a formal ceremony, and everything after happens remotely, backed by PCI P2PE certification.
Yes. Every client or brand is isolated at the data level, so nothing bleeds between accounts. You get precise control over every action, scoped to exactly the right terminals, every time.
Yes. Remote Device Control lets an authorized agent see a terminal's screen live and take control of it directly, so a problem that used to take a long back-and-forth call gets diagnosed and resolved in the same session.
Every application submitted to your Marketplace is automatically scanned against security thresholds before it can be released. You review those results and sign the application with your own credentials, and nothing runs on a terminal without a valid signature. You stay in control of what reaches your estate, backed by an automated security check that can't be bypassed.