AI at Verifone - FAQ
AI is becoming an important part of payments and commerce. It helps businesses strengthen security, fight fraud, improve efficiency, and deliver better customer experience. As AI becomes more widely used, Verifone is taking a structured approach to how these technologies are developed, deployed, and used across its business.
Verifone's approach to Responsible AI is guided by its Responsible AI Principles [pdf] and Responsible AI Practices [pdf]. These are supported by a global AI governance framework informed by internationally recognized principles and industry practices. Together, they provide a structured, risk-based approach to the development, deployment, and use of AI, considering transparency, accountability, human oversight, privacy, security, fairness, responsible innovation, and continuous improvement.
Depending on the intended use and the level of risk, AI solutions may also undergo privacy, security, risk, or compliance reviews before they are introduced.
AI supports a range of products, services, and business operations across Verifone. It may help strengthen payment security, support transaction and sanctions screening, enhance fraud prevention and anti-money laundering (AML), improve merchant services, assist customer support, provide business insights through analytics, and help engineering teams develop, test, and maintain software.
Depending on the product or service, AI may also assist with risk assessment, information analysis, pattern recognition, and other operational processes.
Not every product or service uses AI, and its role depends on the specific business need.
Verifone provides information about AI-enabled functionality in line with applicable legal requirements and, where relevant, to help customers and partners understand how AI is used.
Yes. AI helps our support teams respond more efficiently by answering common questions and assisting with routine requests. Customers can continue to contact Verifone's support teams whenever additional assistance is needed.
Employees receive training and guidance appropriate to their roles. Depending on those responsibilities, training may cover topics such as responsible AI, privacy, security, transparency, governance, and incident reporting. Building AI literacy helps employees understand both the opportunities and the responsibilities that come with using AI.
Depending on the nature of the products or services provided and the associated risks, suppliers that develop, integrate, or use AI may undergo risk-based screening, due diligence, and assessment as part of Verifone's supplier onboarding and governance processes.
Suppliers may also be required to enter into written agreements that include contractual obligations relating to responsible AI, information security, privacy, confidentiality, intellectual property, regulatory compliance, and the protection of Verifone confidential information and customer data.
Throughout the business relationship, Verifone may perform ongoing governance activities, including reviews of material changes, significant incidents, contractual obligations, and other relevant risk factors, where appropriate.
Learn more: Supplier Code of Conduct
No. Verifone does not use payment transaction data, cardholder data, or payment credentials to train general-purpose or generative AI models.
Verifone also does not authorize third-party AI providers to use Verifone confidential information or merchant, shopper, buyer, or other customer data to train or improve their general-purpose AI models.
Learn more: Privacy Trust Center.
Verifone's approach to AI is designed to help protect customers and end-users by incorporating security, privacy, human oversight, and risk-based governance throughout the AI lifecycle.
These measures help support the responsible development, deployment, and use of AI while promoting trust in Verifone's products and services.
Yes. Verifone has processes to identify, assess, and manage AI-related incidents. Depending on the circumstances, these events may also be addressed through existing security, privacy, or operational processes. If you are aware of any ai related incident, please et us know.
Learn more: Security incident notification.
Yes. Verifone supports innovation by enabling AI-powered software, digital services, and other technology solutions through its platforms, including Merchant of Record (MoR) offerings where applicable.
Working with technology partners and developers, Verifone helps bring innovative AI-powered solutions to customers while applying appropriate security, privacy, contractual, and governance requirements.
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Verifone's AI governance framework includes ongoing oversight throughout the AI lifecycle. Depending on the nature of the AI solution and the associated risks, this may include governance reviews, privacy and security assessments, supplier oversight, contractual controls, incident management, and monitoring of relevant legal and regulatory developments. These activities support the continuous improvement of Verifone's business.