Legal & Privacy Policies

Standard Warranty Terms for Verifone Payment Devices

Effective

June 28, 2023

Warranty	Standard Device Warranty: For the duration of the Warranty Period for the applicable Device, Verifone warrants that such Device shall be free from faulty workmanship and defective materials (“Standard Device Warranty”). Out of Scope Conditions. Verifone is not liable for, and the Standard Device Warranty provided herein does not apply to, defects resulting from: (i) damage due to interfacing with the Device or the Device’s components or supplies; (ii) use of the Device with Merchant’s or third-party supplied software, products, interfaces, or supplies, including damage to LCD screens from “burn-in” caused by third-party software or damage to speakers caused by audio configurations; (iii) improper installation, testing, use, or operation of the Device by someone other than Verifone; (iv) misuse, abuse, neglect, negligence, accident; (v) tampering/damage to the Device’s security label; (vi) food damage, liquid spillage or wetting the Device; (vii) vandalism; external damage due to dropping, hitting, or cracking the external shell of the Device; (viii) failure of electrical power, air conditioning or humidity control (other than while the Device is in Verifone’s possession); (ix) Devices missing integral parts of the equipment (such as SAM, printer covers, rollers, module covers); (x) evidence of insects or foreign organisms; (xi) damage from acts of nature such as fire, flood, or lightning; (xii) loss or damage in transit; (xii) improper site preparation; or (xiii) any other acts outside of Verifone’s control. Cosmetic damages (such as scratches, stains, paint, or stickers) are not covered. LIMITATIONS. THE STANDARD DEVICE WARRANTY PROVIDED HEREIN DOES NOT APPLY TO DEVICES NOT MANUFACTURED BY VERIFONE, SOFTWARE, ACCESSORIES, CONSUMABLE ITEMS (E.G., BATTERIES, PAPER, RIBBONS, PLASTIC PARTS, THERMAL PRINTER HEADS, MAGNETIC HEADS), SPARE PARTS OR SERVICES, OR TO DEVICES, OR TO COMPONENTS THEREOF THAT HAVE BEEN ALTERED, MODIFIED, REPAIRED OR SERVICED IN ANY RESPECT (OTHER THAN BY VERIFONE OR ITS REPRESENTATIVES AND INCLUDING, WITHOUT LIMITATION, MAINTENANCE OR INSTALLATION BY YOU OR THIRD PARTIES). THE EXPRESS STANDARD DEVICE WARRANTY OF VERIFONE STATED ABOVE APPLIES ONLY TO DEVICES USED IN THE COVERED TERRITORY; USE OUTSIDE THE COVERED TERRITORY VOIDS SUCH WARRANTY. NOTHING IN ANY DOCUMENTATION PROVIDED OR DESIGNATED BY VERIFONE WITH RESPECT TO ANY DEVICES SHALL BE DEEMED TO EXTEND OR OTHERWISE MODIFY THE STANDARD DEVICE WARRANTY PROVIDED ABOVE OR THESE WARRANTY TERMS, INCLUDING THE DURATION OF ANY WARRANTY PERIOD. IN THE EVENT OF A CONFLICT BETWEEN THESE WARRANTY TERMS AND ANY SUCH DOCUMENTATION, THESE WARRANTY TERMS SHALL CONTROL. DISCLAIMERS. THE EXPRESS STANDARD DEVICE WARRANTY OF VERIFONE STATED ABOVE IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AND VERIFONE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. VERIFONE MAKES NO WARRANTIES THAT THE USE OF THE DEVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT SUCH DEVICES WILL OPERATE IN CONJUNCTION WITH ANY OTHER EQUIPMENT. THE EXPRESS OBLIGATION OF VERIFONE STATED UNDER “DEVICE RETURNS” BELOW IS IN LIEU OF ANY OTHER LIABILITY OR OBLIGATION OF VERIFONE, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE DEVICES. REPAIR OR REPLACEMENT (AT VERIFONE’S OPTION) IS YOUR SOLE REMEDY FOR ANY SUCH DAMAGE, LOSS OR INJURY.
Other Warranty Terms	Device Returns. You may return a defective covered Device to Verifone’s designated facility in accordance with Verifone’s standard Return Merchandise Authorization (“RMA”) process for repair during the Warranty Period for such Device, at your expense. Devices must be returned to Verifone in their original or equivalent packaging, and you must prepay shipping charges, and either insure the shipment or accept the risk of loss or damage during shipment. If a Device is sent to Verifone without a valid RMA number, Verifone reserves the right to return such Device to the sender and charge Verifone's then-standard processing fee. Upon receipt of such Device during the Warranty Period, Verifone shall (a) in Verifone’s sole discretion, repair or replace such Device, and (b) ship the repair or replaced Device for return to its original location. Verifone uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products. Out of Warranty Fee: In the event that a defective Device returned to Verifone is not covered under the Standard Device Warranty or an applicable repair or Device protection service, you will be assessed Verifone’s standard repair fee for such Device. No Trouble Found: In the event that a returned Device is determined by Verifone to not be defective in workmanship or materials (i.e., there is “no trouble found”), Verifone will clean and test such Device and ship the Device back to you in accordance with its RMA process. Verifone reserves the right to charge its then-current fee for clean and test services, plus shipping, for such Devices, as quoted by Verifone from time to time.
Special Return Process for Petroleum Products	You must use a Verifone Authorized Service Contractor (“VASC”) to service Petroleum Products, including to deinstall the Petroleum Product for shipment to Verifone under the RMA Process and to install the replacement Product. You are responsible for any VASC fees, and any labor and travel costs incurred by the VASC in servicing the Petroleum Products. Your VASC (but not you) may return to Verifone the defective field replaceable parts of a Petroleum Product during the Warranty Period for such Petroleum Product, in lieu of returning the entire Petroleum Product. These warranty terms apply to any such defective field replaceable Petroleum Product parts; and accordingly, all references to “Petroleum Product” herein shall be deemed to also refer to any such returned parts. For a list of field replaceable Petroleum Product parts, Customer’s VASC should check the applicable Verifone portal.

Warranty

Standard Device Warranty: For the duration of the Warranty Period for the applicable Device, Verifone warrants that such Device shall be free from faulty workmanship and defective materials (“Standard Device Warranty”).
Out of Scope Conditions. Verifone is not liable for, and the Standard Device Warranty provided herein does not apply to, defects resulting from: (i) damage due to interfacing with the Device or the Device’s components or supplies; (ii) use of the Device with Merchant’s or third-party supplied software, products, interfaces, or supplies, including damage to LCD screens from “burn-in” caused by third-party software or damage to speakers caused by audio configurations; (iii) improper installation, testing, use, or operation of the Device by someone other than Verifone; (iv) misuse, abuse, neglect, negligence, accident; (v) tampering/damage to the Device’s security label; (vi) food damage, liquid spillage or wetting the Device; (vii) vandalism; external damage due to dropping, hitting, or cracking the external shell of the Device; (viii) failure of electrical power, air conditioning or humidity control (other than while the Device is in Verifone’s possession); (ix) Devices missing integral parts of the equipment (such as SAM, printer covers, rollers, module covers); (x) evidence of insects or foreign organisms; (xi) damage from acts of nature such as fire, flood, or lightning; (xii) loss or damage in transit; (xii) improper site preparation; or (xiii) any other acts outside of Verifone’s control. Cosmetic damages (such as scratches, stains, paint, or stickers) are not covered.
LIMITATIONS. THE STANDARD DEVICE WARRANTY PROVIDED HEREIN DOES NOT APPLY TO DEVICES NOT MANUFACTURED BY VERIFONE, SOFTWARE, ACCESSORIES, CONSUMABLE ITEMS (E.G., BATTERIES, PAPER, RIBBONS, PLASTIC PARTS, THERMAL PRINTER HEADS, MAGNETIC HEADS), SPARE PARTS OR SERVICES, OR TO DEVICES, OR TO COMPONENTS THEREOF THAT HAVE BEEN ALTERED, MODIFIED, REPAIRED OR SERVICED IN ANY RESPECT (OTHER THAN BY VERIFONE OR ITS REPRESENTATIVES AND INCLUDING, WITHOUT LIMITATION, MAINTENANCE OR INSTALLATION BY YOU OR THIRD PARTIES). THE EXPRESS STANDARD DEVICE WARRANTY OF VERIFONE STATED ABOVE APPLIES ONLY TO DEVICES USED IN THE COVERED TERRITORY; USE OUTSIDE THE COVERED TERRITORY VOIDS SUCH WARRANTY. NOTHING IN ANY DOCUMENTATION PROVIDED OR DESIGNATED BY VERIFONE WITH RESPECT TO ANY DEVICES SHALL BE DEEMED TO EXTEND OR OTHERWISE MODIFY THE STANDARD DEVICE WARRANTY PROVIDED ABOVE OR THESE WARRANTY TERMS, INCLUDING THE DURATION OF ANY WARRANTY PERIOD. IN THE EVENT OF A CONFLICT BETWEEN THESE WARRANTY TERMS AND ANY SUCH DOCUMENTATION, THESE WARRANTY TERMS SHALL CONTROL.
DISCLAIMERS. THE EXPRESS STANDARD DEVICE WARRANTY OF VERIFONE STATED ABOVE IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AND VERIFONE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. VERIFONE MAKES NO WARRANTIES THAT THE USE OF THE DEVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT SUCH DEVICES WILL OPERATE IN CONJUNCTION WITH ANY OTHER EQUIPMENT. THE EXPRESS OBLIGATION OF VERIFONE STATED UNDER “DEVICE RETURNS” BELOW IS IN LIEU OF ANY OTHER LIABILITY OR OBLIGATION OF VERIFONE, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE DEVICES. REPAIR OR REPLACEMENT (AT VERIFONE’S OPTION) IS YOUR SOLE REMEDY FOR ANY SUCH DAMAGE, LOSS OR INJURY.

Other Warranty Terms

Device Returns. You may return a defective covered Device to Verifone’s designated facility in accordance with Verifone’s standard Return Merchandise Authorization (“RMA”) process for repair during the Warranty Period for such Device, at your expense. Devices must be returned to Verifone in their original or equivalent packaging, and you must prepay shipping charges, and either insure the shipment or accept the risk of loss or damage during shipment. If a Device is sent to Verifone without a valid RMA number, Verifone reserves the right to return such Device to the sender and charge Verifone's then-standard processing fee. Upon receipt of such Device during the Warranty Period, Verifone shall (a) in Verifone’s sole discretion, repair or replace such Device, and (b) ship the repair or replaced Device for return to its original location. Verifone uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Out of Warranty Fee: In the event that a defective Device returned to Verifone is not covered under the Standard Device Warranty or an applicable repair or Device protection service, you will be assessed Verifone’s standard repair fee for such Device.
No Trouble Found: In the event that a returned Device is determined by Verifone to not be defective in workmanship or materials (i.e., there is “no trouble found”), Verifone will clean and test such Device and ship the Device back to you in accordance with its RMA process. Verifone reserves the right to charge its then-current fee for clean and test services, plus shipping, for such Devices, as quoted by Verifone from time to time.

Special Return Process for Petroleum Products

You must use a Verifone Authorized Service Contractor (“VASC”) to service Petroleum Products, including to deinstall the Petroleum Product for shipment to Verifone under the RMA Process and to install the replacement Product. You are responsible for any VASC fees, and any labor and travel costs incurred by the VASC in servicing the Petroleum Products. Your VASC (but not you) may return to Verifone the defective field replaceable parts of a Petroleum Product during the Warranty Period for such Petroleum Product, in lieu of returning the entire Petroleum Product. These warranty terms apply to any such defective field replaceable Petroleum Product parts; and accordingly, all references to “Petroleum Product” herein shall be deemed to also refer to any such returned parts. For a list of field replaceable Petroleum Product parts, Customer’s VASC should check the applicable Verifone portal.

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