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How Can We Help You?

Got a question? Need troubleshooting assistance, or maybe want to explore additional resources? We've got you covered. We’re committed to providing exceptional support to our customers at every point of their payments journey.

Frequently Asked Questions
Getting started
people support man on tablet
  • I want to purchase from Verifone. How can I get started?

    That’s great news. You can request a consultative meeting by submitting a Contact Us form. We’ll discuss your business requirements, work to understand your problems, and find a solution that’s suitable for your business today – and tomorrow. Our solutions are scalable and innovative to ensure your investment is sound.

  • I want to sell online. How can I get started?

    Perfect. We have a robust eCommerce solution that can help. Request a consultative meeting by submitting a Contact Us form. We’ll discuss your business requirements, work to understand your pain points, and find a solution that’s suitable for your business now and in the future

  • I want to become a Verifone partner. How can I get started?

    We’re always looking for innovative partners to integrate to our solutions. Submit a become a partner form to get started.

  • How can I track my Verifone hardware order?

    First of all, thank you for purchasing Verifone's industry-leading payment device range. Click here to track your Verifone order. You'll need your order number and ZIP or postal code to retrieve your information.

  • I just received my Verifone device, where can I find an installation guide?

    Congratulations on your purchase. We pride ourselves in deploying easy-to-use plug-and-pay payment devices. You can find Verifone installation and user guides in the Knowledge Hub. You can also find helpful articles and tips to increase longevity of your payment solutions.

  • Do you have a solution that can tie in my in-store and online sales channels into a single view?

    Absolutely. Our solutions help merchants across every vertical create omni-commerce experiences, every single day. 

    • Verifone Hosted Tokenization is the backbone of every omnichannel architecture, enabling merchants to identify customers no matter where they may choose to purchase from your brand. 
    • Verifone Central, our robust reporting portal simplifies data analysis by aggregating all of your payment acceptance data into a single funnel. This is then distilled through powerful and insightful out-of-the-box reports. 
Account management
people support people in a meeting
  • What is the role of a Verifone Account Manager?

    A Verifone Account Manager is a dedicated professional who serves as your primary point of contact for managing your Verifone account. They are responsible for understanding your business needs, providing personalized support, and ensuring that you get the most value from your Verifone products and services.

  • Can my Verifone Account Manager assist with technical support issues?

    Yes, your Verifone Account Manager can assist with technical support issues by coordinating with Verifone's technical support team. They can help escalate and prioritize your support requests, ensuring timely resolution and minimizing any potential disruptions to your business operations.

  • Can my Verifone Account Manager help with account-related questions or billing inquiries?

    Yes, your Verifone Account Manager can assist you with account-related questions and billing inquiries. They can provide clarification on billing statements, address any concerns you may have, and help ensure that your account information is up to date.

Business partners analyzing payment data on tablet
  • I recently received a bill for a hostage device fee. What is this?

    Thank you for signing up for of the Priority Exchange Program (PEP). This charge indicates that we have NOT yet received your old device(s) within the last ninety (90) days. Failure to do so will result in charges for a full unit.

    Pro-Tip: Do not ship any of your cables or accessories, only the faulty payment device in need of diagnostics and repair.

  • What steps do I need to take to deactivate my devices?

    We're sorry to see you go. You can contact our deactivation department to submit your request. If you're located in North America, please email, otherwise, please contact us here.

    As part of our commitment to exceptional customer service, your feedback is extremely important to us, please let us know your reason for deactivating your Verifone account. 

Petroleum & Convenience Retail
  • How can I pay my Annual Software Maintenance (ASM) dues?

    As a Convenience Retail customer, you can renew your ASM and Help Desk through the Verifone eStore.

  • How can I sign up for Verifone C-Site Management?

    Great news. C-Site Management is included with your Annual Software Maintenance (ASM) subscription. To register now, click here.

  • How can I reset my password for Configuration Client?

    Store Managers can set a security question through Verifone’s Configuration Client. Store Managers that have failed to register a security question can call 1-800-VERIFONE to password reset.

    Pro-Tip: Store Managers can create a security question through Configuration Client. To add a security question > My Profile > Setup Challenge Questions.

  • How do I find my Service ID?

    To reveal your Service ID, please follow this path on your Verifone POS system through CSR Functions: Functions > Maintenance > Check for VRSD Updates.

  • My gas pumps and outside card readers are not working. What should I do?

    Our teams are constantly updating support articles to make it easier for users. Please click here to navigate to the Petroleum & Convenience Retail articles.