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Device Cleaning Guidelines
COVID-19

How to Clean Verifone Devices

Verifone "V" as logo
Verifone

 


Keeping your Verifone devices clean may provide a more hygienic and pleasant experience for your customers and employees. As such, please find some tips below:

Warnings:

Cleaning best practices for your devices. DO NOT pour liquid on the terminal. DO NOT put hand sanitizer on the terminal. DO NOT spray the terminal directly. DO NOT scrub the terminal.
  • NEVER SPRAY, COAT OR POUR ANY LIQUID, SANITIZER, OR DISINFECTANT DIRECTLY ONTO THE DEVICE. 
  • Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic and rubber.
  • Refrain from vigorously scrubbing / shaking the terminal(s) to prevent triggering a tamper alert.
  • Electrostatic Discharge (ESD): Refrain from vigorously rubbing with a dry towel, or similar actions, which can cause ESD and trigger a tamper alert.

 


Cleaning & Sanitizing:

  1. Turn off your device.
  2. Unplug it from power source.
  3. Clean it following the instructions below.
  4. Once completely dry, reconnect it to power and power up.

 

Verifone devices should only be gently cleaned using a lightly water-dampened, clean microfiber cloth with one or two drops of pH-neutral, non-scrubbing soap. Do not use solvents, harsh detergents, or abrasive cleaners.

The use of improper cleaning methods or cleaning products can cause functional and/or cosmetic problems not covered under warranty.

For helpful information on how to protect your business from COVID-19, explore the CDC website.

Post this PDF of cleaning tips where your associates and cleaning service will see it.

 

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