Why accessibility matters - and how Verifone makes payments work for everyone
Executive Summary
- 1.3 billion people live with a disability — and inclusive payment design helps merchants serve them while expanding market reach and building brand loyalty.
- Verifone Navigator transforms standard touchscreen terminals into fully accessible payment experiences, enabling secure, independent transactions for customers with visual impairments and other disabilities.
Over 1.3 billion people worldwide - 16% of the global population - live with some form of disability. Yet for too long, payment experiences have been designed without them in mind. That's a missed opportunity, both for merchants and for the customers they serve.
Accessibility in payments isn't just the right thing to do. It's a smart business decision. By offering inclusive payment solutions, merchants can expand their customer base, build stronger brand loyalty, and stay ahead of evolving accessibility regulations.
The challenge has been real: as touchscreens replaced physical keypads, many blind and visually impaired customers lost the tactile cues they relied on for independent transactions. Verifone Navigator was designed to solve exactly this problem.
Verifone Navigator is a fully integrated, PCI-compliant touchscreen payment solution that transforms a standard terminal into an accessible experience. With audio guidance, high-contrast display options, tactile and haptic feedback, and secure independent PIN entry - customers with visual impairments can complete transactions privately, without assistance, and with full confidence.
And Verifone is already looking ahead. Enhanced haptic feedback and biometric authentication are in development - because inclusive payments aren't just a feature, they're the future.
INFOGRAPHIC
Want the full picture? Explore our infographic to see how Verifone makes payments work for everyone, at every step of the journey.
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