25th Annual Customer Engagement Unified Commerce & POS report

Retail reimagined: Key trends and innovations shaping the future of customer engagement

Amidst growing competition and changing consumer demands, finding growth opportunities in today’s retail landscape is no small feat. To help retailers stay ahead, the 25th Annual Customer Engagement Unified Commerce & POS Report—conducted by Retail Consulting Partners and sponsored by Verifone—dives deep into the top priorities and challenges shaping the industry’s future.

Discover key findings, revealing how technologies like self-service, AI and advanced POS are transforming customer engagement strategies.

Why read this resource:

- Uncover retail’s key focus areas: explore how retailers are balancing customer experience improvements with operational efficiency.

- POS revolution insights: learn why 2025 is poised to see major POS upgrades and the increasing adoption of mobile solutions.

- Self-service trends: see how self-checkout and mobile scan-and-pay are reshaping customer expectations—and areas where improvements are needed.

- Personalization breakthroughs: discover why tailored experiences are a top priority and how retailers must innovate to meet consumer demands.

- Omnichannel commerce opportunities: understand the push for seamless, interconnected operations.

Gain actionable insights to redefine your engagement strategies and lead in retail’s next chapter!