Man in a white shirt examining a green sneaker while standing next to a shoe rack in a store.

Ebooks

Checkout and payments in 2026: Consumer demand, industry reality, and the path to modernization

Duration:

15 min

Consumer demand has shifted. Most payments infrastructure hasn’t. This independent survey of 1,018 consumers and 200 retail and hospitality leaders reveals where the gap is widest and what it takes to close it. Download the free report.

Get the resource

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

An independent research report by Industry Dive, commissioned by Verifone and FreedomPay

‍

45%

Of consumers prefer self-checkout. Only 17% of retailers offer it.

75%

Of consumers say checkout options influence where they shop or dine.

68%

Of retailers are running POS hardware more than 4 years old. Is yours one of them?

‍

This report goes beyond the numbers. It gives retail and hospitality leaders a practical roadmap for moving from fragmented, aging infrastructure to unified commerce — with data from 1,018 consumers and 200 operators who work in it every day.

Inside, you'll find:

Consumer checkout and payment preferences in 2026
The loyalty cost of a bad checkout experience
Where fragmented payment stacks are hurting most
Why AI is missing at the checkout lane
A practical 4-step modernization path
How your peers are evaluating and shortlisting new payment platforms

The data is clear. The gap is real. Download the full "Checkout and payments in 2026" report — and see where your operation stands.

‍

Speakers

No items found.

Discover More Resources and Get Inspired

A woman at a food stand showing a mobile payment confirmation on her phone to a customer reaching out to pay, with sandwiches displayed on the counter.

Insights

AI vs. AI: Understanding the new arms race in payment security

Two teenage girls in denim jackets smiling while trying smartphones in a retail store.

Insights

Beyond the box: How Verifone and Qualcomm Dragonwing chipsets give your POS the flexibility to grow your business

Infographics

Securing modern commerce: How omnichannel payment security protects every interaction

About Us

We power the boundless payments grid—enabling distinctive commerce experiences for merchants, fintech companies, and financial institutions wherever commerce happens. By combining a flexible payments platform comprised of devices, applications, services, acquiring and more, an open ecosystem of 2,500+ integrations, and four decades of payments expertise, Verifone eliminates complexity and expands what’s possible across every payment channel.