Agenda

Commerce is entering its next phase: faster, more connected, and increasingly invisible. Himanshu Patel sets the stage with a clear view of what’s changing across payments, platforms, and customer experience. This is where the industry resets its direction.

Commerce doesn’t happen in channels; it happens across them. This session outlines how Verifone is building a unified platform that connects in-person, online, and everything in between. Payments become the foundation for experience, data, and growth.

Identity is moving beyond cards, devices, and passwords. Biometrics introduces a persistent, low-friction layer that connects identity directly to the transaction. This is what trusted, seamless commerce looks like.

Retail media is shifting from impressions to intent. The point of sale — physical and digital — is becoming the highest-value moment to influence and convert. This session explores how payments data turns commerce into a media engine.

Omnichannel isn’t a strategy. It’s an expectation. The real challenge is delivering consistency across fragmented systems, journeys, and touchpoints. This session breaks down how to make commerce feel like one continuous experience.

Retail is no longer defined by stores or channels. Leaders discuss how physical, digital, and media are converging into a single commerce model. The winners are rebuilding around flexibility, not format.

The guest journey is becoming more fluid and less visible. From ordering to payment, every interaction is being redesigned to remove friction. This panel explores where technology enhances experience without getting in the way.


QSR is evolving into a distributed, high-speed commerce model. Drive-thru, mobile ordering, and franchise operations are reshaping how checkout works. This session looks at how operators are keeping speed and consistency in sync.

Checkout is moving from a place to a process. Grocery leaders explore how smart carts, mobile, and embedded payments are reshaping the store. The end goal is simple: eliminate friction without losing control.

In-person payments are becoming as complex as eCommerce. Orchestration brings control across routing, authorization, and performance. This session explores how merchants optimize every transaction in real time.

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Global expansion means adapting to local expectations. From wallets to real-time payments, methods vary, but the experience must stay consistent. This conversation focuses on building once and scaling everywhere.


Certification is slowing innovation across the ecosystem. Banks and acquirers are rethinking how to reduce friction and accelerate deployment. This session explores what a faster path to market actually looks like.

Commerce doesn’t pause for environment. From outdoor retail to mobility and unattended use cases, payments must perform anywhere. This panel explores how resilience is engineered into every transaction.

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The boundaries between POS and payment are disappearing. A single device model is reshaping how merchants build, deploy, and operate. This session examines what convergence unlocks—and what it disrupts.

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Rigid systems are being replaced by composable architectures. Modular payment apps allow teams to move faster, adapt quickly, and innovate without rebuilding. Payments are becoming programmable.

New technology introduces new risk. From AI-driven fraud to device-level vulnerabilities, the threat landscape is expanding. This session looks at how security strategies must evolve alongside innovation.

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Fraud detection is shifting from reactive to predictive. AI enables real-time decisioning with greater precision and adaptability. This is how risk management scales with modern commerce.

Regulation is becoming a driver of innovation—not just a constraint. This session explores how evolving policies are shaping payment models, data use, and global expansion. Understanding the landscape is now a competitive advantage.

Dining now spans apps, kiosks, tables, and beyond. Orchestration is what connects every order, payment, and fulfillment moment into a single experience. This is how modern hospitality operates at scale.