Global Engineering

Global Applications Manager


Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What you'll do

Manage growing Teams of Application Support Engineers supporting Verifone’s 2Checkout eCommerce payment platforms running in private and public cloud:


  • Provide leadership and direction to Application Support Team
  • Cultivate professional relationships with Business and IT Leaders
  • Lead direct reports, driving continual improvement throughout the Team
  • Act as an escalation point for Application Engineers
  • Implement and maintain efficient knowledge-transfer mechanisms within the Application Support Teams
  • Drive best practice and consistent Configuration Management, Deployment Automation & Orchestration utilising Puppet and Ansible
  • Ensure incident, request, change and task queries are actioned within OLA timeframes
  • Identify key performance indicators and metrics for IT operations and drive operational improvement across the Team
  • Provide regular status updates, issues, concerns to management
  • Support key DevOps concepts including CI/CD – deployment automation and zero downtime implementation
  • Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform.
  • Implement continual improvement of gateway application, database and service architecture and monitoring
  • Coordinate deployment of system changes and maintenance tasks during specified maintenance windows
  • Develop and implement new BAU tasks and manage change within BAU task procedures.
  • Maintaining of technical documentation
  • Review documentation and change control for technical accuracy
  • Preparation of technical documentation and SLA reporting.
  • Provide input into the development and application of policies and procedures
  • Liaise with internal Cloud Services Teams – 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams
  • Perform Capacity planning
  • Perform OS patching
  • Creation of internal and Customer/Business MI (Management Information)
  • Respond to Customer RFPs.
  • Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
  • Participate in product evaluation initiatives including feature analysis and system trade-offs
  • Provide support and input for PCI audits and security compliance


What qualifications will you need to be successful?

  • Works to delivery enterprise quality, on time
  • Ability to participate in design and architect of technical solutions
  • Seeks out opportunities to improve own and team performance
  • Recommends potential improvements in infrastructure, automation, processes or services and is prepared to manage change
  • Demonstrates initiative when resolving incidents or problems
  • Monitors and follows up outstanding issues
  • Ability to work in cross cultural environment.
  • Ability to manage risks
  • Fast learning curve
  • Self-motivated and accountable
  • Should possess excellent communication skills to interact with various stakeholders of the project
  • Effectively apply critical thinking and technical expertise to guide the team
  • Good team player
  • Process compliance

Knowledge & Experience – Mandatory

  • Minimum 5 years’ experience in leading/managing Application Support Teams
  • Minimum 3 years’ experience in supporting solutions in production environments
  • Highly experienced in Operations and Applications Management, architecture and development
  • Highly proficient in IT Service Management and people management
  • Experience and confidence supporting production applications in private and public cloud environments
  • Experience influencing and working with highly specialized software services operations teams, Consistent record in mentoring and developing world class Support Teams.  Ability to lead transformations from traditional enterprise computing to modern high-scale cloud services architectures.  
  • Experience of working in a hosted service environment running mission critical non-stop applications
  • Ability to balance conflicting resource demands and pressures with focus towards our business priorities
  • Experience supporting production applications in private and public cloud environments
  • Experience of using ITSM toolsets (supporting change, incident and problem management functions)
  • Strong written and verbal English communication skills
  • Experience of working in a hosted service environment running mission critical non-stop applications
  • Experience in Release Management, planning and deployment
  • Experience following change management and incident management processes
  • Experience of using ITSM toolsets (supporting change, incident and problem management functions)
  • Knowledge of Enterprise monitoring systems
  • Experience supporting major change projects and initiatives
  • Awareness of release and deployment best practices and SDLC
  • Awareness of security best practices
  • Strong problem solving and analytical skills
  • Strong time management and ability to work both independently and with others
  • Solid knowledge of current internal and external IT industry standards, practices and methodologies,
  • An understanding of network topology, load-balancers, firewalls
  • An understanding of PKI infrastructure, certificates and their management
  • ITIL Foundation certification

Knowledge/Experience – Desirable


  • Red-Hat Linux or equivalent certifications
  • Exposure to eCommerce solutions and payment gateway architecture/applications highly desirable
  • Knowledge of Sonar, Java, Python, Mapd, MongoDB, XML, web services, SOAP UI, Selenium, AWS, SNOW.
  • Knowledge of centralised logging solutions (Splunk, ELK)
  • Knowledge of MySql, REDIS, Graph DB
  • Experience of configuration Management, Deployment Automation & Orchestration utilising Puppet and Ansible
  • Good working knowledge of Puppet, Ansible, Git /Bitbucket
  • Knowledge of automation and Dev-Ops fundamentals
  • Knowledge of card payments industry
  • Knowledge of PCI compliance and PCI audits
  • Exposure to other database technologies and operating systems beneficial

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Join our worldwide team