Global Product

Onboarding and Order Administration Manager with German language

Bucharest

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. 

We are looking for a Business Operations Manager who will be responsible for coordinating the onboarding and order administration tasks while combining skills, passion and positive mindset. The Business Operations Manager will report directly to the Global Order Management Director.

What you`ll do:

  • Deliver on overall business operations objectives (KPI, reports and other deliverables)
  • Manage a mixed team of ~ 8 FTEs located in various countries (Germany, Poland, Romania)
  • Translate business strategy into daily deliverables
  • Initiate, coordinate and implement process changes, according to business needs
  • Proactively and consistently work on optimizing business process & communication workflows
  • Identify process gaps, solutions and standardization across countries
  • Plan for personnel coverage during peak periods
  • Serves as a first contact point in relation with customers, external and internal departments (Sales, Customer Support, Finance, Resellers etc) to resolve queries and handle escalations
  • Define and implement a communication flow to ensure all team members, as well as key stakeholders understand business performance needs and metrics
  • Demonstrate achievement results and the benefits of process changes (ex: cost savings, increased revenue, SLA improvement etc)
  • Turn complex processes into simple concepts and present to key stakeholders in weekly/monthly meetings
  • Lead testing and automation efforts, as well as new system launches
  • Assist with training, coaching and conduct performance evaluation for team members

What you need to have:

  • Advanced Business English & German are a must
  • 5-10 years experience in leading cross functional teams, ideally with direct reports in multiple countries
  • Lean Six Sigma certification
  • Excellent motivator, a strong “can do” attitude and resilience
  • Excellent leadership skills: initiative, drive, accountability, work ethic
  • Excellent communication and influencing skills – senior level  
  • Strong understanding of operational KPIs and order management flow
  • Strong understanding of the payment services ecosystem
  • Strong understanding of ERPs and various ticketing tools
  • Proven track record of project deliveries and process improvement with measurable results
  • Solution oriented, able to troubleshoot and provide resolution
  • Strong Microsoft Office and presentation skills

Why you’ll love working with us:

  • The opportunity to be part of the design and development of state the art payment applications software
  • International work environment and a local team in an exciting growth phase
  • Unique opportunity for personal growth
  • Attractive compensation package with annual performance bonus
  • Flexible benefits package with a monthly budget that you can use for different perks (meal tickets, public transportation refund, gym subscriptions discounts, private pension funding, shopping vouchers etc.)
  • Private medical subscription (with 2 different medical providers to choose from) for you and your children
  • Bookster subscription

  To apply for this opportunity, please submit your CV in English.

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Join our worldwide team