Commercial Operations, EMEA
After-Sales Client Manager
Verifone has built remarkable leadership in the electronic payment technology industry for more than 30 years. Verifone has one of the leading brands for electronic payment solutions and is one of the world's largest providers of electronic payment systems.
Verifone has a diverse, dynamic and fast-paced work environment where employees are focused on results and have the opportunity to excel. We're proud to work with leading retailers, merchants, banks and partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer satisfaction. Globally, Verifone employees lead the payments industry through experience, innovation and an ambitious spirit. Whether it's developing the next secure payment platform or finding new ways to bring electronic payments to new markets, the Verifone team is committed to the success of our customers, partners and investors. It is this passion for innovation that drives each of our employees to personal and professional success.
What qualifications do you need to be successful?
o Customer support across all customer segments
o Sales support in general
o Planning rollout includes commissioning set up of terminals, monitoring and control shipping, control input of performance.
o Planning replacements due to regulatory or other requirements (e.g. TA 7.2, EoL etc).
o Planning forecasts, monitoring terminal inventory. Query and coordinate forecasts in sales areas, transmit determined values/data to IT OPs Purchasing. Possibly set up new process.
o Drive optimization processes between technical support, BI team and sales.
o Independently identify optimization opportunities.
o Set up and implement process retention (avert terminations or contract extensions) in coordination with sales management.
o Preparation and holding of external and internal trainings
o Coordination of outsourcing to shared service centers
o Support and, if necessary, train web agencies that provide sales support to InterCard
o Preparation of manuals for sales and technical support (external and internal)
o Creation and updating of documentation and process descriptions for sales and technical support
o Development of eCommerce know-how
o Responsible for online wizard in sales and technical support
o Prepare and hold trainings (national and international)
o Coordination of installation of new users and clients
o Assignment and supervision of introduction of new functionalities
Verifone is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Verifone is also committed to complying with all fair employment practices related to citizenship and immigration status
Join our worldwide team