Global Operations

Customer Service Representative

Munich

Why Verifone?

Verifone has built a remarkable leadership role in the electronic payment technology industry for more than 30 years. Verifone has one of the leading brands for electronic payment solutions and is one of the world's largest providers of electronic payment systems.

 

Verifone has a diverse, dynamic and fast-paced work environment where employees focus on results and have the opportunity to excel. We pride ourselves on working with leading retailers, merchants, banks and partners to invent and deliver innovative payment solutions worldwide. We strive for excellence in our products and services and are obsessed with customer satisfaction. Globally, Verifone employees lead the payments industry through experience, innovation and an ambitious spirit. Whether it's developing the next platform for secure payment systems or looking for new ways to bring electronic payments to new markets, the Verifone team is committed to the success of our customers, partners and investors. It is this passion for innovation that drives each of our employees to personal and professional success.

What qualifications do you need to be successful? 

Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Join our worldwide team