Commercial Operations, EMEA

Customer Service Representative with French and English

Warsaw

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What you'll do

  • Providing customer service; communication with clients as well as internally, dealing with all the client’s requests, solving issues, processing claims and booking orders in Oracle system
  • Cooperating with finance team and responsible for requesting/issuing credit notes
  • Working closely with local and regional sales representatives in attaining quarterly goals and objectives
  • Responsibility for meeting specified timelines and product delivery schedules and commitments
  • Maintains customer files with sales contract information, customer data updates
  • Generates email acknowledgements to field sales on status of orders processed
  • Order management – overseeing complete order execution
  • Responsible for filing of all sales order requests/changes processed by the department
  • Performing other duties as assigned per supervisor

What qualifications will you need to be successful?

  • Fluent French (written and spoken)
  • Fluent English (written and spoken)
  • Client orientation needed
  • Understanding of account specifics and individual business requirements
  • Working closely with local and regional sales representatives in attaining quarterly goals and objectives
  • Having strong interpersonal and organizational skills
  • Customer focused, dedicated to outlined objectives
  • Experience in client service
  • Able to work in a team
  • Able to work under pressure of time
  • Oracle experience will be an asset
  • MS Office knowledge

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Join our worldwide team