Commercial Operations, North America

Repair Support Analyst

Clearwater

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What you'll do:

Repair Support Analyst:

Customer Service Support: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

What qualifications will you need to be successful?

This position would be Client Support for MRA, Major customer Priority Exchanges, customer boarding's & file build add, changes, deletes activity for gateway, all escalations for global support teams, repair escalations for international products and customers.

Escalations related to major rollouts for product upgrades, integrations and asset recovery for Deinstalls. Also keeping Helpdesk/ASM and other contracted services up to date.

Position also handles incoming calls and complete the hundreds of requests received daily by email, voicemail, or online, setting up repair work orders, answering customer questions.

Ensure correct customer service records are reflected and database. Researches and provides information or escalates to appropriate resource acting as liaison between customer and Verifone. Monitor queues and workloads of all groups and report to Supervisor.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Join our worldwide team