Information Technology

Helpdesk Engineer

Bucharest

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

 

We are searching for a Helpdesk Engineer who will be responsible for offering IT support to our colleagues.

What you’ll do:

  • Installing and configuring Windows and macOS laptops, use deployment tools like Configuration Manager and Intune;
  • Continuously monitoring the IT ticketing system queue, resolve and escalate incidents to team members;
  • Installing, troubleshooting, diagnosing and maintaining computer hardware systems and peripherals;
  • Maintaining and mediating relationships with suppliers of equipment and services related to equipment;
  • Preparing requests for proposals for computers and peripherals;
  • Tracking systems sent to service with problems;
  • Maintaining inventory of equipment, documentation, forms and preparing various reports;
  • Assisting in setting up requested IT equipment (i.e., video, audio, telecommunications) for meetings and conferences.


What you need to have:

  • High school diploma, studies in technical field are a plus;
  • Minimum of 2 years full-time Help Desk Support experience;
  • Solid understanding of corporate desktop-computing environment including hardware, software, networking, telecommunications, operating systems and utilities;
  • Good networking knowledge;
  • Good knowledge of Microsoft Windows OS and Microsoft Office maintenance and configuration;
  • Knowledge of Linux OS and/or macOS is a plus;
  • Knowledge of Windows Server, SCCM, Intune, Azure AD is a plus;
  • Good debugging skills;
  • Ability to present ideas in user-friendly language to both technical and non-technical end-users;
  • Good communication, analytic and problem-solving skills;
  • Detail oriented, well organized, and ability to multi-task in a results oriented business environment;
  • Keen sense of customer service & client satisfaction;
  • Ability to reorganize priorities and respond quickly to issues;
  • Proactive and self-driven;
  • Fluency in English.

 

Why you’ll love working with us:

  • International work environment in an exciting growth phase;
  • Attractive compensation package with annual performance bonus;
  • Flexible business hours;
  • Flexible benefits package with a monthly budget that you can use for different perks: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.;
  • Private medical subscription (with 2 different medical providers to choose from);
  • Bookster subscription.

 

 

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 

Join our worldwide team