In today’s competitive market, it is vital to keep your business open and running as efficiently as possible every second of the day. VeriFone’s Petroleum Help Desk Service is staffed 24/7/365 with fully-trained professionals, eager to help anytime you need assistance — from your simplest procedural question to complex software diagnosis to POS system reconfigurations.
Our technical staff is continuously trained on the latest VeriFone products, software applications, and partner interfaces. With access to a vast knowledge database to quickly obtain information for troubleshooting, our staff is prepared to answer your questions quickly and correctly. We understand that keeping your site up and running is money in the bank — getting your problem resolved and back to your customers is our top priority.
VeriFone’s Help Desk Service provides a toll-free service number for immediate assistance. Help Desk also offers easy-to-use remote support if required — greatly reducing costly repair technician site visits. The latest call center technology allows us to identify, route, and respond to your call quickly and efficiently. Caller ID capability enables us to access your site’s information on the spot. As soon as your call reaches the Help Desk, we are reviewing your site’s information and history to expedite the diagnosis and deliver a first call resolution.
Automatic call distribution quickly routes your call to the most qualified representative who can handle your specific situation. Help Desk Service offers standard reporting and on-site supervisors are always available to speak directly to you.
Benefits at a Glance:
- 24/7/365 comprehensive service
- Fully-trained professional technicians
- Qualified assistance with hardware, software applications and partner interfaces
- Direct interface to all application networks for added support
- Extensive, fast, easily-accessible knowledge database
- Multi-layered infrastructure supports all call levels and complexity
- Sophisticated call routing process expedites the right resources for fast answers
- Escalation to senior product experts
Help Desk Sales Sheet
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