Priority Exchange

VeriFone’s Priority Exchange Plan is designed for customers that require equipment replacement the next business day to avoid losing revenue from card processing downtime. This service is offered to customers in addition to our Buyer Protection Plan.

Once a series of troubleshooting steps had verified that the unit is defective, client services immediately replaces the defective equipment with a like-new, re-manufactured model. A replacement exchange is shipped directly to the merchant location overnight, after which the merchant arranges a download from their processor, bank or ISO. The damaged terminal is shipped back to the manufacturer by VeriFone through a third party shipper. Our Priority Exchange Plans are available for up to five years.

For complex environments, Client services provides on-site service in combination with Priority Exchange. In the event of a mission-critical malfunction or a weekend outage, an on-site service technician can be dispatched to restore system operation within hours.

Priority Exchange Services at a Glance:

Configuration and overnight shipping for the complete line of VeriFone payment systems, printers, and peripherals
Comprehensive product return and equipment tracking program

Note: Exchange Services are also available with Primary or Secondary HelpDesk, On-Site Replacement, VeriFone-owned or customer-owned spares, plus other programs.

Priority Exchange Sales Sheet