Help Desk Support
The Help Desk is the first line of support for your payment-systems business. VeriFone Client Services operates a technical support call center that accepts over 750,000 calls per year from a wide variety of customers, including merchants, store managers, technicians and cashiers.
VeriFone's call center in Clearwater, Florida, operates 24 hours a day, 365 days a year for the complete line of VeriFone equipment. You can also arrange Expedited Replacement Service (ERS) through the HelpDesk. Our state of-the-art call center is designed to provide immediate assistance to end-users who are experiencing equipment problems. Call center professionals handle a wide range of calls from basic procedural questions to more advanced remote diagnosis and reconfiguration of systems. The Company has extensive case management and reporting tools, which have proven to be very valuable to its customers.
HelpDesk Services at a Glance:
- Customer telephone support for the complete line of VeriFone equipment; Extensive call management reporting.
- Multi-lingual call services
- Primary and secondary call service
- Expedited Replacement Service (ERS) diagnostics and processing
|
