Client Services is your single source solution for a variety of comprehensive management services that provide support for VeriFone and non-VeriFone POS payment equipment in virtually every vertical market including Financial Services, Multilane Retail, Petro/C-Store and Government/Healthcare.
VeriFone Client Services adheres to the highest standards of customer service by forming close partnerships with VeriFone customers to understand their needs and delivering a comprehensive service offering to meet those needs. The organization is staffed with professionals who are trained and compensated to deliver superior customer service. As part of its service offering, VeriFone also provides support for non-VeriFone equipment.
The HelpDesk is the first line of support for your payment-systems business. VeriFone Client Services operates a technical support call center that accepts over 750,000 calls per year from a wide variety of customers, including merchants, store managers, technicians and cashiers.
VeriFone's Buyer Protection Plan is a unique program in the POS payment industry that provides coverage for all repairs of VeriFone equipment irrespective of the cause of damage.
From single units to large-scale rollouts, we make deployment simple by providing complete project management oversight and tracking of its deployment activities until the shipment reaches the customer.
VeriFone performs nationwide on-site installation and large scale rollouts supporting both VeriFone and non-VeriFone equipment. VeriFone On-Site Services offer expert assistance and support in the on-site installation of single- and multi-lane retail environments.
VeriFone’s Priority Exchange Plan is designed for customers that require equipment replacement the next business day to avoid losing revenue from card processing downtime. This service is offered to customers in addition to our Buyer Protection Plan.
Through the Remote Services Group within VeriFone’s Client Services organization, VeriFone offers project-related services to assist merchants with start-up requirements for new installations or conversions of existing terminals to a new POS payment platform.
As part of VeriFone's application support offering, Client Services provides hosting services for its customers' merchants, including downloading multiple software applications or application updates.
VeriFone's extensive experience in meeting the unique requirements of different vertical markets enables us to provide specific project management services for a variety of turnkey implementations.
VeriFone Client Services is your one-stop source for the repair of payment systems that are under warranty or out-of-warranty. We also handle refurbishment and specialized adaptation (re-work or enhancement) of equipment.
VeriFone works tirelessly to ensure we remain the industry leader in developing and delivering the quality products and professional services you have come to expect. With our standard warranty, VeriFone has you covered!
Designed and engineered to perform beyond your expectations. There simply is no substitute for quality.
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